Shipping & Returns

Welcome to thecandlewaxes.com. We’re committed to helping candle makers of all levels get the materials they need with clear and straightforward policies.

Shipping Information

At thecandlewaxes.com, we work hard to prepare and process every order carefully. Once an order has been packed and handed over to a carrier, responsibility for the package transitions to the customer. Carriers are selected based on the best available service at the time of shipment.

The time it takes for your order to be shipped and delivered may vary depending on factors such as order volume and external conditions. Because of this, estimated delivery timing is not guaranteed within a specific number of days.

International Orders

Due to varying international shipping regulations, direct international shipping availability may be limited. Customers outside the primary shipping region may choose to use an independent freight forwarder. If selecting this option, place your order as usual and enter the address provided by your freight forwarding service. Once the package is in transit with the freight-forwarding address, thecandlewaxes.com cannot assume responsibility for customs delays, import regulations, or any transit-related issues that arise beyond the forwarding point.

Delivery Practices

Orders from thecandlewaxes.com are carefully packed and inspected before shipment. We partner with trusted carriers to deliver your order, but please note that the responsibility for delivery performance, package handling during transit, and final receipt lies with the carrier once the parcel has left our facility.

In the rare event that a package is lost in transit or delivery is delayed excessively, customers are encouraged to consult with the carrier using the tracking information provided upon shipment. thecandlewaxes.com is not responsible for packages after they have been accepted by the carrier.

Damage and Lost Package Claims

If an order arrives visibly damaged, customers should document the condition of the package and contact the carrier directly to initiate a claim. We encourage keeping all original packaging material and damaged goods until a claim is resolved.

For packages that are confirmed lost in transit, customers may file a claim with the selected carrier using the tracking details provided at the time of shipment.

Returns, Exchanges & Claims

Because candle waxes and related materials are sensitive to quality and contamination concerns, all sales through thecandlewaxes.com are generally considered final. This includes waxes, additives, colorants, and similar products once delivered. However, we want you to receive what you ordered.

If an item is missing from your order or an incorrect product was shipped, the issue must be identified and reported in a timely manner following delivery. Claims for missing or incorrect items that meet this requirement may be reviewed, and depending on the circumstances, a corrected shipment or approved solution may be provided.

All items eligible for a review must be in original, unopened condition. Once verified, approved exchanges or corrections will be made to ensure you have the items you intended to purchase.

Order Cancellations

Once an order is placed and processed by our fulfillment team, it may not be canceled, edited, or modified. Please confirm all order details before completing checkout.